Reservations and Payment

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By using our website, you implicitly accept the following terms and conditions, if you do not agree with them, please do not use the website.

All reservation requests must be made by means of a written note in which the hotels, tours, circuits or any other required service are clearly and precisely detailed. The full names and passport numbers of all passengers must also be indicated. Once the request has been confirmed in writing by the Sunset Hike operator, "the client" must pay the operator of the tour abroad, through the travel agency and Sunset Hike, a deposit of twenty percent (20%) of the total price. Failure to pay this deposit implies the automatic cancellation of the confirmed services. The balance must be settled between ninety (90) and ten (10) days before the beginning of the provision of services, in accordance with the rules of each country and/or providers of services abroad. Exceptions are those events that, due to their typology, are considered exceptional and therefore require stricter payment policies. This will be duly clarified in the confirmation of the services. In the case of programs with payment at destination, only the service charge will be charged by Sunset Hike, the total amount of which may not exceed six percent (6%) of the value to be paid abroad. If there are modifications or cancellation of the reservation by "the client", the operating cost that this generates will be charged. The documentation for the trip is uploaded to our website, a file enabled for "the client". When "the client" requires that the documentation be sent in physical form and is domiciled in a city in the interior of the country, the documentation will be sent with payment to the destination, and the travel agency must add this cost to its service charge.

Reservation Fees: All prices include the expenses that exist to make reservations and obtain answers. If "the client" makes modifications or cancels the reservation, the operating cost that has been generated up to that moment will be charged. In the case of special itineraries, 25 dollars per person and per destination included in the package or program will be charged, values that will be increased if there have been changes before the cancellation.

Sales Prices: All sales prices are published in US dollars, depending on the currency most used in the geographical area. In those countries where the local currency parity fluctuates against the dollar, prices are subject to adjustments in the event of changes in currency parities, or for increases in domestic prices. The air fares included in the programs that indicate it are those in force at the time of printing this manual, so that, if there are increases or decreases subsequently, they will be applied. Tour extension prices are valid only to be sold in conjunction with the basic program. The validity of each price indicates the last day to return. Any exit that extends beyond the effective date may have increases in the originally established price.

Single Room Price: The published price for a single room is for a minimum of two people traveling together. When "the client" travels only on one program, he must pay an additional amount for difference in transfers and excursions that must be provided in private.

Our Programs include: a) accommodation in the indicated hotels or of similar category and price, as confirmed prior to departure and as stated on the vouchers or other travel documents that are given to "the client"; b) accommodation taxes that are created at the time of printing the brochure or manual; c) meals indicated in the text of the itinerary, always based on fixed menus, not à la carte; (d) the transfers, visits and excursions mentioned; e) the land, air or sea transportation that is detailed; f) local guide and/or companion -when indicated-; g) any other service that is expressly indicated.

The programs do not include: taxes or fees that may be created by the Panamanian authorities after the printing of this manual or brochure; airport taxes or departure taxes from the countries that apply it; the "city tax" that several cities around the world charge directly to guests; expenses or documentation procedures; extras of a personal nature (such as washing and ironing clothes, meals not mentioned, drinks, phone calls, charges for special services in hotels -such as use of safes, cable channels, movies, etc.-); costs for handling excess baggage and in general any service that has not been expressly detailed.

Airfare in Packages: the airfare included in the tourist packages are valid for travel on the dates for which they have been confirmed and which are indicated in their issuance. Once issued, air tickets may not be refundable if the trip is not made on the scheduled dates. Some airlines, at certain times of the year, authorize changes of dates before starting the trip, subject to payment of a penalty. In the event of delays due to force majeure, the intervening airline acts in accordance with these rules, granting in place of the accommodation that the client no longer receives outdoors, the meals and the necessary accommodation until it can transport it to its destination. "The client" must have insurance to cover the expenses arising from any cancellation of flights due to weather conditions.

Excursions and Tours: unless otherwise noted, excursions of all programs are provided on a regular basis, in vans, minibuses or Pullman tourist cars. The visits are panoramic and include entrance fees to monuments or sites of interest, when mentioned in the tour. Regular excursions generally begin and end at a central point within each city, and the client must travel on their own between the hotel where they are staying and that point, both on the way out and on the way back. In case the client requires private services, the respective supplement will be quoted according to the number of participating passengers.

Tips: those programs that include tips to porters in hotels and airports have special mention in this regard. For groups, tips to porters at hotels are included for 1 bag per person, unless otherwise stated; not so in airports since most of them do not have this service because they have replaced it with trolleys. Tips to drivers and guides are not included and it is standard to give them when the service has been in line with expectations. It is customary, for a good service, an amount of 4 dollars per person and per day for both the accompanying guide and the driver and 3 dollars for the local guides.

Transfers: in all cases the transfers will be made only once and at the flights and times that have been informed to us. If passengers arrive on a different flight or more than one hour later than the scheduled time, they must go to the confirmed hotel on their own, without the right to a refund for the transfer paid. (When there are connecting flights in Europe, unless there is 3 hours of time between one flight and another, we advise not to bring the arrival transfer included as experience indicates that connections are lost and therefore the transfer as well. In addition, at European airports there are enormous facilities for the provision of transfers at convenient prices). The price of the transfers includes the transportation of 1 normal-sized suitcase with a maximum of 25 kilos, plus a handbag with a maximum of 8 kilos, per person. If there is additional luggage that does not fit in the vehicle assigned for the transfer, "the client" must pay the supplement for transportation in an additional vehicle.

Hotel Check-in and Check-out Times: rooms are usually delivered from noon (some hotels have a check-in time of 3.00 p.m.). If passengers arrive before the regulatory time, the delivery of the rooms is subject to the availability of space and the policy of each hotel. On the day of departure, the rooms are also paid until noon, so if "the client" wishes to stay longer in the room, he must notify the hotel reception and make the respective arrangement. "The client" must take into account that, if no prior arrangement is made, the stay in their room beyond the regulatory time of departure implies the automatic charge of an extra amount.

Cancellations and Penalties: any cancellation of a confirmed program must be made by the client in writing and through the travel agency in which the reservation was made. Any cancellation of a program confirmed in the form requested by "the client" has processing and communication fees, which vary according to the destination or complexity of the reservation. For land circuits, the cancellation fees charged by foreign operators are as follows: more than 30 days before departure there are usually no charges and if there are any charges they are indicated at the end of the itinerary; between 29 and 16 days before departure: $250 per person; Between 15 and 10 days before departure: $350 per person. Within 10 days before departure, and once the trip has begun, the expenses will be variable, and may reach 100 percent of the total value of the program, depending on the type of itinerary in question and the tourist season in which the trip is being made. The change of date of a confirmed program does not eliminate the cancellation costs that may correspond to the confirmed departure but is considered a new reservation. There are programs that have stricter cancellation conditions; In these cases, they will be informed at the time of requesting the reservation, so that "the client" is duly informed before entering the risk period of incurring the charge. When "the client" desists from carrying out a trip that has already been contracted and cancelled, the organising operator will refund the balance, by bank transfer, after deducting the penalty applied by the company providing the services and the own benefit.

Returns: any refund request must be made by means of a note from "the client" by email to the address cs@sunsethike.com, no more than thirty days after the end of the services provided by the organizer. Our administration department will check the veracity of the request as soon as possible and, if applicable, will make the refund, always through the respective travel agency. Please note that NO REFUNDS WILL BE MADE FOR VOLUNTARILY UNUSED SERVICES AND THAT CIRCUIT NIGHTS CANNOT BE REPLACED as they are part of a "package price". Services that are not provided as a result of failures or misunderstandings caused by changes voluntarily made by "the client" once the services have started will not give rise to any refund.

Documentation: the customer is solely responsible for their documentation. You must be provided with a valid passport and the required visas according to the chosen itinerary. When applicable, you must have the necessary vaccinations and health permits. Failure by "the customer" to comply with these requirements will result in the customer's loss of the right to any refund and suffering the consequences of its omission. The same applies when the authorities of any country refuse to allow entry for any reason.

Baggage and Personal Purchases: the luggage and other personal effects of "the client" travel at their own expense and risk, so under no circumstances will either the selling agency or the organizer be responsible for the eventual loss or deterioration of the same. It is recommended that "the client" take out an assistance card or an insurance policy to cover this risk and other inconveniences inherent to the trip (health, accidents, loss of money). Given the great boom and specialization in robberies and thefts, at no time should cameras, jewelry, documents and other valuables be neglected. In almost all hotels there are safe deposit boxes, whose service is free or at a minimal cost. "The customer" is also solely responsible for any purchases that may be made in shops or other types of businesses during the time of the excursions.

Change of Itineraries and Hotels: the organizer may, for reasons of force majeure (strike, weather phenomena, terrorist acts, unforeseen political events), fortuitous or security events, modify both the itinerary and the hotels for others of similar category and comfort, as well as the departure time of the trips, after notifying "the client". If a confirmed hotel is overbooked, "the customer" will be accommodated in a hotel of a similar or higher category.

Accommodation Systems and Family Plan: In Europe, South America and Japan it is common for hotels to have one bed per person (except for married couples), with a maximum of 3 persons per room. In these establishments, children under 12 years of age and over 4 years of age pay -with few exceptions- the same as adults. In the United States, Canada, Mexico, the Far East (except Japan) and the South Pacific, hotels usually have two double beds and allow up to 4 persons in the existing beds. In the case of married couples, they usually provide rooms with a king size bed. Hotels that apply a family plan allow two children under 12 years of age to stay with two adults in the same room, using existing beds, at no additional charge. In case an additional bed is required, the amount of this must be paid directly by "the client" to the hotel.

Aspects to Highlight in the Circuits: The programs whose tours are made by Pullman car, minibus or van have special characteristics that are important to be known by the client: * Hotels: In some cities, the hotels that are used are usually not centrally located. This is due both to the circulation limitations that exist for buses not based in that city, and to the low capacity of downtown hotels. In cities that have a historic center, modern hotels, which are used for tourist circuits, are mainly built in semi-central or peripheral areas, always well connected by public transport to the downtown area. Likewise, if the group's stay in a city coincides with a large congress, fair or event, in which the hotels pour all their capacity into it, the accommodation may take place in a nearby city. In terms of tourists, superior tourists and first standard hotels, there is a tendency to reduce staff, which has led to the elimination of certain services, constituting the clearest examples of the service of meals in the rooms and that of porters. * Rooms: In Europe, given the small size, triple rooms are not recommended as the third bed is usually an added coat, which occupies the space intended for luggage. *Breakfast. In some hotels, a buffet breakfast is served, which can be continental or European, that is, without hot meals. In these cases, those who wish to have an American buffet breakfast can choose, in each hotel, to pay the difference to have breakfast in the room for businessmen who request this service. In other hotels there is only one type of breakfast which is the full buffet, including hot meals. * Transfers: They are included for the scheduled start and end days of the programs. If "the client" modifies these dates, transfers are excluded, and "the client" must travel on their own account by train, taxi or on the authorized tourist buses. This is because the operators, for the start and end days of the programs, establish an operation with regular frequencies to and from the airport. * Restaurants: The meals included in the different programs are always based on a pre-established "set menu", not a la carte. * Feedback form: Several of the operators provide a form for "the client" to formulate their opinions about the trip. Its return is important because it allows a computerized model to be obtained of those aspects that must be corrected in each program. * Changes of guides and buses: The strict rules of rest for drivers, in force in the European Economic Community, make it impossible for the same team of driver-guides to make a long circuit. This means that "the customer" will travel, in most cases, with different buses, drivers and guides along a European circuit. * Stops: In the different stages between one city and another, approximately every two-hour rest stop is made, in places with public toilets. * Seat rotation: Most operators use the rotating seating system, so that all passengers could sit at the front of the bus. * Spacing between rows of seats: Buses come from the factory with a standard size of spacing between rows of seats. For people of large stature (1.80 meters or more), they are usually uncomfortable for their legs. * Optional excursions: The accompanying guide offers, in each circuit, optional excursions, which are "absolutely voluntary" and no person should feel pressured to take them. Our recommendation is that you verify that the prices of the excursions offered are not higher than those advertised in the hotels. We also do not recommend buying items in the shops where the tours stop as they tend to have higher prices. * Luggage handling at hotels: Unless otherwise noted, gratuities are included for handling 1 bag per person at hotels, during the Pullman car itinerary.

Some hotels, especially those in the tourist, superior tourist and standard first category, have reduced staff for these tasks, which means that there can be a delay of up to an hour for luggage to be taken to all rooms. * Handling of excess baggage: The trunk capacity of each bus allows the transportation of 1 large suitcase per person, plus a carry-on bag. If the bus is not full, there may be capacity for additional suitcases, in which case transportation will involve an additional cost, on average, of 5 dollars for each bag, for luggage compartments. * Punctuality: The departure times of the excursions must be handled with great punctuality since otherwise not all the scheduled activities can be carried out. The daily use time of the bus is regulated by the electronic tachometer and counts from the time the bus starts in the morning until it stops at night and cannot exceed 9 consecutive hours. Those passengers who are not at the time and place indicated, it is understood that they will not participate in the activities planned for that day. * With exceptions in Northern Europe, 4-star hotels have air conditioning, and most 3-star hotels have air conditioning. But this does not indicate that this service is always working. In Europe they only put it into operation in the months of the year when the law allows it or when "they consider it to be hot". The minimum temperature is usually higher than what is customary in America. * Special offers for early booking and special promotions apply only to individual passengers, whose names are not changed and with a deposit of twenty-five percent of the total value of the tour. They do not apply to groups.

Responsibilities: the operator Sunset Hike explicitly declares that it acts as an intermediary between the client and the providers of tourist services, that is, the companies or persons called upon to facilitate the services indicated in the itineraries, therefore declines all responsibility for any damage, injury, accident, delay, cancellations and irregularities that may occur during the execution of the services to the people who make the trips by their intermediation, as well as the luggage and other objects containing them; or due to bad weather conditions, political demonstrations, riots, terrorist acts, wars, rumors of war, alarms in general or for any other reason that constitutes fortuitous event or force majeure and that are therefore not subject to the will of the parties. When the customer travels by any means of transport, he/she agrees to expressly submit to the general conditions of the contract printed on the ticket or ticket, without any liability being attributed to Sunset Hike

Acceptance: any person who acquires any service or tourist product through Sunset Hike expressly declares that they accept the above terms and conditions and that they will be taken as a basis for settling any dispute between them. As proof of acceptance of these general conditions, payment for the contracted services before the start of the trip in any form or modality or using any of the portions of the contracted services will be used.

Governing Law: This site is governed by the applicable laws of Panama.

If you have other questions or concerns about these Terms and Conditions, please contact us.

Address: Panama City, Obarrio Urbanizations, 51 Manuel Maria Icaza Street, PH Magna Corp, Local 3, Ground Floor

E-mail cs@sunsethike.com

Phone: 1 888 608 9014